PU PRIME Signup: Referrals, Live Accounts and MT5 Servers

How do I connect a PU PRIME client profile to the correct MT5 trading account?

Match the broker-issued trading login and server to the account request in the portal. App installation, profile creation and an additional live-account application are different checkpoints.

Connect with the broker-issued server and login

PU Prime's MT4/MT5 login instructions tell users to use the account number, password and exact server supplied in the login email. Its mobile MT5 example searches for PU Prime Ltd and then selects the matching server. If your entity's issued details differ, follow the exact information for your own account rather than substituting the example's label.

When authorisation fails, compare platform, server and account number first. Check that you are using trading credentials rather than assuming the portal password applies. If the credentials email is missing, contact the broker through the official channel. Do not send your password to a rebate service in order to have it test your login.

MetaQuotes' existing-account connection guidance likewise uses login, password and server to identify the connection. A correct-looking balance in a different account is not evidence that the intended account has been connected. Compare the visible account identity before relying on the history or using it in a settlement enquiry.

Record the referral route before submitting an application

Start from the PU PRIME detail page on TradePayback if you want the service to check a signup made through its maintained partner route. The page displays the centrally managed destination and referral code. Keep the route and registration date with your records. Using the link does not exempt an applicant from broker review or establish customer cashback eligibility by itself.

Check the contracting entity, residence requirements and terms presented to you. Do not assume the same account options or verification procedure apply in every jurisdiction. If you already have a PU Prime profile, tell the service before opening another registration. The first useful question is whether your current account can be checked, not whether creating another profile might change attribution.

Treat a displayed referral code as an identifier of intended introduction. It is not an MT5 password, server name or trading account number. Mixing those fields can lead to a successful portal registration followed by a failed terminal login. Keep a small record showing what each identifier means and which party issued it.

Separate the client profile from trading-account creation

PU Prime's additional-live-account guide describes an existing client's portal route through Accounts and Open Account, with platform, account type and currency selection. The app route uses Trade, the account selector and New Live Account. These are instructions for an additional account request, not a substitute for completing a new client's initial onboarding.

This distinction matters when you already see a portal dashboard. Check whether a live trading account actually exists and whether its application has been approved. Do not repeatedly submit new profiles merely because the terminal connection details have not arrived. Ask the broker about the existing application and preserve its reference if one is available.

Create an account inventory before proceeding. Include the portal profile, each trading login, platform, live or demo status, selected currency and any unresolved review. A single portal may contain accounts that should be investigated separately. An account inventory helps you explain what exists without disclosing passwords or unrelated personal documents.

Work through the portal and app as two routes to one request

Use the route that matches the interface in front of you. For the documented portal route, the starting point is Accounts, followed by Open Account. For the documented app route, start in Trade, use the account selector and look for New Live Account. These labels describe the broker's published additional-account workflow; do not search for an invented Referral Activation button in the terminal.

The decision to create a further live account should come after checking what already exists. Imagine three rows in your inventory: a demo account, an approved MT4 live account and an MT5 application still under review. Those rows are not interchangeable. The demo proves only that a virtual account is available, the MT4 row identifies a different platform, and the pending row still needs the broker's decision. Submitting the same request again would make that inventory harder to interpret.

For a second diagnostic example, suppose the portal lists an approved MT5 account but the mobile app is still displaying another account in its selector. Before reporting a missing account, compare the selected identifier and account category. This is a proposed troubleshooting check, not a claim that the app always synchronises immediately or that every account appears in the same place.

For a third example, suppose you can find a trading account but cannot find its credentials email. Request the account-specific connection details through the broker's official support rather than guessing the password or borrowing another account's server. Record which account the response refers to. The relevant success criterion is receiving the correct connection information for that account, not merely receiving an email from the broker.

When deciding account type and currency, use the applicable specification rather than choosing a familiar label. Write the selection beside the application reference. Ask whether the customer arrangement applies to that combination before treating the account as rebate-ready. The broker's review outcome and TradePayback's attribution check should remain separate status fields even when they concern the same account.

Confirm the PU PRIME referral relationship separately

PU Prime's IB explanation describes an introducing broker as a partner who introduces clients. A retail client's service enquiry should not be confused with applying to become an IB. The customer question is whether the relevant trading account is associated with the intended arrangement and which customer terms apply.

After signup, contact TradePayback using the consultation options on the maintained detail page. State “PU PRIME”, identify whether you are new or existing, and provide the trading-account identifier requested for the check. If you have multiple accounts, list them separately. Ask whether the confirmation covers the customer profile or a specific trading account and record the answer.

Do not assume that an additional live account automatically inherits every commercial arrangement you expected. Do not claim that a submitted identifier has been verified until you receive confirmation. If attribution cannot be established, keep it pending and avoid forecasting cashback as guaranteed income. The brokerage onboarding and customer settlement checks can finish at different times.

FAQ

I can log in to the portal. Why does MT5 still reject me?

The portal and trading account are different checkpoints. Confirm that a suitable trading account has been issued and compare its platform, number and server. An authorisation error does not prove the customer profile is missing, and creating another profile is not the default troubleshooting step.

Is the referral code my MT5 login?

No. Keep the referral identifier separate from the broker-issued trading login and server. Use it to document the intended signup relationship. It does not authenticate the trading terminal or demonstrate that the account has completed verification.

Can I use another account's server if the names look similar?

Use the exact server supplied for the account you are connecting. A similar name is not sufficient evidence. If the specified server cannot be found, ask the broker to confirm the connection details and provide the precise error without including your password.

Should I register several profiles to improve cashback eligibility?

No. Explain your existing relationship and request the applicable process. Additional identities or duplicate registrations can create attribution and verification problems. A customer arrangement should be confirmed using accurate information about the account you actually hold.

What proves that setup is complete?

Keep separate evidence of the approved trading account, correct terminal connection and confirmed customer arrangement. No single screenshot necessarily proves all three. For other services, use the CFD section. TradePayback may receive partner compensation, and any rebate remains subject to the terms confirmed for your account. Completing onboarding does not remove the financial risk of trading.